Terms of service

1. General provisions

1.1. This document is a public offer (the "Offer") by WEBNOSTRA PERFORMANCE (the "Provider") to enter into a paid services contract on the terms set out below with any interested individual or legal entity (the "Client").

1.2. The Offer is accepted - fully and unconditionally - when the Client does any of the following: submits a form on the Site and then confirms agreement to proceed; signs an individual contract or an annex to it; or pays the Provider's invoice.

1.3. The following services may be provided under this Offer: setting up and managing paid advertising across platforms (Meta Ads, Google Ads, Yandex Direct, VK Ads, Telegram Ads and others); producing creative materials (images, video, copy); setting up and integrating analytics (Yandex Metrica, GA4, end-to-end analytics); configuring CRM systems; and consulting in digital marketing.

2. Subject of the contract

2.1. The Provider undertakes to deliver the services in the scope and within the timeframe agreed in the individual contract or order, and the Client undertakes to accept and pay for them.

2.2. The specific list of services, their scope, price, deadlines and other material terms are set out in the individual contract or its annex signed by the Parties, or in another form agreed between them, including email correspondence confirming the terms.

3. Fees and payment

3.1. Fees are set per project and fixed in the contract or its annex. They may include a monthly retainer for campaign management; a fixed price for one-off work such as creative production, analytics setup or consulting; and performance-based compensation where separately agreed.

3.2. The advertising budget - the money paid directly to the ad platforms - is paid by the Client separately and is not part of the Provider's fee, unless the individual contract says otherwise.

3.3. Payment is made as set out in the individual contract. The usual options are: bank transfer to the account of the legal entity or sole proprietorship; payment in US dollars or euros to the Provider's account for international clients; and payment through electronic payment services or in cryptocurrency where agreed.

3.4. The invoice for a billing period (month or quarter) is sent to the Client on the first business day of that period. Payment is due within five (5) business days of receipt, unless the contract provides otherwise.

4. How services are delivered

4.1. Work begins once the Provider has received the advance payment, where one is due, and the information needed to start: access to the ad accounts, analytics, CRM, website and brand materials.

4.2. The standard time to launch a campaign once all access and materials have been received is 7-14 calendar days, unless the individual contract states otherwise.

4.3. While the services are running, the Provider gives the Client regular reports on the work done and on campaign performance. Reporting is weekly by default and covers the key metrics - budget, number of inquiries, cost per inquiry, conversion - along with the Provider's commentary and recommendations.

5. Rights and obligations of the Parties

5.1. The Provider undertakes to:

• Deliver the services professionally, in good faith and within the agreed scope;
• Keep confidential any information received from the Client during the engagement;
• Provide regular reporting on the project;
• Use the Client's access credentials only for the purposes of the contract;
• Inform the Client of any material change during the project - changes to platform rules, critical problems with campaigns, or a need for additional budget.

5.2. The Client undertakes to:

• Pay for the services on time in accordance with the contract;
• Provide the access the Provider needs to ad accounts, analytics, CRM and brand materials;
• Warrant that the goods and services being advertised comply with the law, including but not limited to advertising legislation and sector regulations, as well as with the rules of the ad platforms;
• Provide truthful and timely information needed to deliver the services;
• Not pass access credentials received from the Provider to third parties without agreement.

6. Liability

6.1. The Parties are liable for failure to perform or improper performance of their obligations in accordance with applicable law, unless the individual contract provides otherwise.

6.2. The Provider does not guarantee any specific financial outcome - a particular number of sales or level of revenue - because such outcomes depend on many external factors, including but not limited to the quality of the Client's product or service, the Client's pricing, the performance of the Client's sales team, competition in the market, and the behaviour of the ad platforms' algorithms.

6.3. The Provider guarantees professional delivery within its area of competence and undertakes to apply industry best practice, but does not guarantee specific campaign performance figures.

6.4. The Provider is not liable for the actions of the ad platforms, including account bans, changes to moderation rules or technical failures. Should these occur, the Provider will take steps to resolve them within a reasonable time.

6.5. The Client bears full responsibility for the compliance of the advertised goods and services with the law and with platform rules. If any third party or authority brings a claim against the Provider in connection with what the Client advertises, the Client will indemnify the Provider for all resulting losses.

7. Confidentiality

7.1. The Parties undertake to keep confidential any information received from each other during the engagement, including but not limited to: commercial information about the Client's business, its financial performance and its customer base; the Provider's methods and technology; campaign results; and any other information that may constitute a trade secret.

7.2. Confidentiality obligations survive for three (3) years after the engagement ends.

7.3. The Provider may publish anonymised case studies with key metrics on its Site and in marketing materials. The Client's company name is named in a public case study only with the Client's prior written consent.

8. Changing and terminating the contract

8.1. Any change to the terms is agreed between the Parties in writing, including confirmed email correspondence, and recorded in an addendum to the contract.

8.2. Either Party may terminate the contract unilaterally by giving the other Party at least thirty (30) calendar days' notice.

8.3. On termination the Parties settle up for the services actually delivered. Any unused advance payment is returned to the Client within ten (10) business days of the reconciliation statement being signed.

8.4. On termination the Provider hands over all ad accounts and materials created during the project, provided the services delivered have been paid for in full.

9. Force majeure

9.1. Neither Party is liable for full or partial failure to perform where that failure results from force majeure - natural disasters, military action, decisions of public authorities, an ad platform or its functionality ceasing to operate, or other circumstances beyond the Parties' control.

9.2. The Party affected by force majeure must notify the other Party without delay and make reasonable efforts to limit the consequences.

10. Dispute resolution

10.1. The Parties will seek to resolve any dispute arising from this Offer, or from contracts concluded under it, through negotiation.

10.2. Where negotiation fails, the dispute is referred to the court at the Provider's place of registration, unless another procedure is agreed in the individual contract.

11. Final provisions

11.1. This Offer takes effect when published on the Site and remains in force until withdrawn by the Provider.

11.2. The Provider may amend this Offer unilaterally by publishing an updated version on the Site. Changes take effect on publication.

11.3. Amendments do not apply to contracts concluded before they take effect, unless the new version expressly states otherwise.

12. Provider's contact details

WEBNOSTRA PERFORMANCE
Email for formal correspondence: ceo@webnostra.pro
Based in Phuket, Thailand

The exact details of the legal entity or sole proprietorship used for a given contract are stated in that individual contract. International clients are contracted through our Kazakhstan entity - see the legal details page.

This version of the Offer was published on 21 April 2026. The English text is a translation provided for convenience; in case of any discrepancy the Russian version prevails.