Healthcare St Petersburg, Russia VK AdsYandex Direct Four months

Children's dentistry: 51% of inquiries became appointments

VK Ads and Yandex Direct generated 1,520 inquiries from a $3,800 budget. Of those inquiries, 51% became booked appointments at $4.9 per booking

The problem

The two clinics needed more predictable appointment schedules. Parents compared reviews and wanted to understand how their child would be received before booking

What we changed

We replaced discount-led creative with the real clinic environment, child-friendly chairs and staff videos. The landing page explained the appointment process. VK introduced the clinic to local parent audiences, while Yandex Direct covered immediate requests for a children's dentist

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The task

A network of two children’s dental clinics in St Petersburg wanted appointments filled one to two weeks ahead. Parents needed to understand the setting, staff and visit process before making a booking

What we changed

Creative based on the actual clinic. Photographs showed the child-friendly chairs and waiting area, while short staff videos explained how a visit was organised. The campaign no longer relied on a generic first-visit discount

An explanation before the call. A landing-page section described the appointment step by step and answered common questions for parents. It explained the provider’s process without promising a particular clinical outcome

Two acquisition roles. VK Ads introduced the clinics to local parent audiences and lookalikes. Yandex Direct captured immediate searches for a children’s dentist nearby

Four-month results

  • $3,800 advertising budget
  • 1,520 inquiries, approximately $2.5 each
  • 51% of inquiries became booked appointments
  • $4.9 per booked appointment

The source reports both branches being booked three weeks ahead. A booking is not the same as an attended appointment or completed treatment

For the funnel after the inquiry, see where clinics lose prospective patients, dental marketing and clinic lead costs

See also

Next step

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